Privacy Policy

Prime Industrial Depot — Privacy Policy

Effective Date: May 1, 2026

Last Updated: September 10, 2026

1. Introduction

Prime Industrial Depot (“we,” “us,” or “our”) respects your privacy and is committed to providing transparency about how personal information is collected, used, disclosed, and otherwise handled when you interact with our website and services.

This Privacy Policy describes the types of personal information we may collect, how and why we may use or disclose that information, the choices and rights that may be available to you, and how you can contact us regarding our privacy practices.

This Privacy Policy applies to information collected through primeindustrialdepot.com and related interactions with Prime Industrial Depot.

2. Information We Collect

We may collect personal information that you provide directly to us when you interact with Prime Industrial Depot, including when you place an order, create or use a customer account, contact us, submit information through our website, or otherwise communicate with us.

Depending on your interaction with us, this information may include:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order and purchase information
  • Information you provide when contacting customer support or submitting an inquiry

We may also collect certain information automatically when you visit or interact with our website, such as device and browser information, IP address, website activity, and other technical or usage information. This information may be collected through cookies and similar technologies or through services used to operate and improve our website.

Payment information submitted during checkout is processed through Shopify and applicable payment providers. Prime Industrial Depot does not directly store complete payment card information submitted through Shopify's checkout.

For additional information regarding cookies and similar technologies, please review our Cookie Policy.

3. How We Use Your Information

We may use personal information we collect for purposes including:

  • Processing and fulfilling orders: To process purchases, arrange fulfillment and shipping, provide order updates, and manage returns, refunds, cancellations, or other order-related matters.
  • Providing customer support: To respond to questions, requests, inquiries, and other communications.
  • Operating and improving our website: To maintain website functionality, understand how visitors use our website, troubleshoot issues, and improve our services and customer experience.
  • Communicating with you: To send transactional communications, such as order confirmations, shipping updates, and other information related to your purchases or interactions with us.
  • Security and fraud prevention: To help detect, investigate, and prevent fraudulent, unauthorized, or potentially harmful activity.
  • Legal and operational purposes: To comply with applicable legal obligations, enforce our policies and agreements, maintain appropriate business records, and protect our rights and the rights of others.
  • Marketing and advertising, where applicable: To support marketing, advertising, or promotional activities where permitted and subject to applicable privacy choices or consent requirements.

4. Information We Receive from Third Parties

We may receive personal information from third parties that provide services used to operate Prime Industrial Depot and fulfill customer orders.

Depending on your interaction with us, these third parties may include e-commerce and technology providers, payment providers, fraud-prevention services, manufacturers or fulfillment partners, shipping and logistics providers, and other service providers that support our business operations.

The information we receive may include order, transaction, shipping, delivery, fraud-prevention, or other information necessary to provide our services, process orders, communicate with customers, and operate our business.

Information received from third parties may be subject to their respective privacy practices in addition to this Privacy Policy.

5. How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business, provide our services, fulfill orders, or comply with legal obligations. These third parties may include:

  • E-commerce and technology providers: Services that help us operate, maintain, and support our online store and related business systems.
  • Payment and fraud-prevention providers: Services used to process transactions, verify payments, and help detect or prevent fraudulent or unauthorized activity.
  • Manufacturers and fulfillment partners: Companies that fulfill or assist with fulfilling products purchased through Prime Industrial Depot. We may provide information such as your name, shipping address, phone number, and relevant order details when necessary to process and deliver your order.
  • Shipping and logistics providers: Carriers and logistics providers that assist with shipment, freight delivery, tracking, and other delivery-related services.
  • Professional and operational service providers: Providers that assist with services such as website operations, analytics, customer support, accounting, or other business functions, where applicable.
  • Legal or regulatory authorities: We may disclose information when reasonably necessary to comply with applicable law, legal process, or valid governmental requests, or to protect our rights, customers, or others.
  • Business transactions: Personal information may be disclosed in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, where applicable.

We may also disclose personal information when you direct us to do so or otherwise provide authorization where required.

6. Cookies and Similar Technologies

We and the service providers used in connection with our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage and performance, and support analytics or advertising activities where applicable.

The types of technologies used and the choices available to you may vary depending on your location, browser settings, and the services active on our website.

For more information about cookies, similar technologies, and the choices available to you, please review our Cookie Policy.

7. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, use, alteration, disclosure, or loss.

Prime Industrial Depot uses Shopify and other service providers to operate our website, process transactions, and support our business. These providers maintain their own security measures and practices for information processed through their services.

While we take reasonable steps to protect personal information, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of personal information.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing our services, processing and maintaining records of transactions, fulfilling orders, providing customer support, resolving disputes, preventing fraud, and complying with applicable legal, tax, accounting, or reporting obligations.

The length of time we retain information may vary depending on the type of information, the purpose for which it was collected, our operational needs, and applicable legal requirements.

When personal information is no longer reasonably necessary for these purposes, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements and our data-management practices.

9. Your Privacy Rights and Choices

Depending on where you reside and applicable law, you may have certain rights regarding your personal information. These rights may include the ability to:

  • Request access to certain personal information we maintain about you.
  • Request correction of inaccurate personal information.
  • Request deletion of certain personal information.
  • Request information about how certain personal information is collected, used, or disclosed.
  • Opt out of or limit certain uses or disclosures of personal information where applicable.
  • Withdraw consent where processing is based on consent and applicable law provides that right.
  • Exercise other privacy rights available to you under applicable law.

We may need to verify your identity before processing certain privacy requests. Your rights may be subject to limitations or exceptions under applicable law.

To submit a privacy-related request, please contact us at support@primeindustrialdepot.com or use the privacy controls available through our Your Privacy Choices page, where applicable.

10. Children's Privacy

Prime Industrial Depot's website and services are intended for adults and are not directed to children.

We do not knowingly collect personal information from children in violation of applicable law. If we become aware that personal information from a child has been collected in circumstances where such collection is not permitted, we will take reasonable steps to address the information as required by applicable law.

If you believe that a child has provided personal information to us, please contact us.

11. International and Cross-Border Data Processing

Prime Industrial Depot uses third-party service providers to operate our website, process transactions, fulfill orders, and support other business functions. As a result, personal information may be processed, stored, or transferred in locations outside of the state, province, or country in which you reside.

Privacy and data protection laws may differ between jurisdictions. Where required by applicable law, appropriate measures may be used in connection with the transfer or processing of personal information across jurisdictions.

Third-party service providers may also maintain their own practices and safeguards regarding international or cross-border processing of personal information.

12. Links to Third-Party Websites

Our website may contain links to third-party websites, services, or resources that are not operated or controlled by Prime Industrial Depot.

This Privacy Policy does not apply to the privacy practices of third parties. If you visit a third-party website or use a third-party service, we encourage you to review its applicable privacy policy and terms.

Prime Industrial Depot is not responsible for the privacy practices, content, or security of third-party websites or services.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal or regulatory requirements, or other operational reasons.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

14. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or how we handle personal information, please contact us:

Prime Industrial Depot
Address: 61 Pequot Rd, Plainville, CT 06062, United States
Email: support@primeindustrialdepot.com
Phone: +1 860-467-0132

Customer Support Hours:
Monday–Friday: 9:00 AM–5:00 PM ET
Saturday–Sunday: Closed