Terms of Service
Prime Industrial Depot — Terms of Service
Effective Date: May 1, 2026
Last Updated: September 11, 2026
1. Introduction
Welcome to Prime Industrial Depot. These Terms of Service (“Terms”) govern your access to and use of primeindustrialdepot.com, including purchases made through our website and related services provided by Prime Industrial Depot (“we,” “us,” or “our”).
By accessing or using our website, creating an account, or placing an order, you agree to these Terms and any other policies or terms that apply to your use of our website or your purchase.
If you do not agree to these Terms, please do not use our website or services.
Nothing in these Terms limits any rights or protections that cannot be waived or limited under applicable law.
2. Eligibility
You must have the legal capacity to enter into a binding agreement to use our website to place orders or make purchases.
If you use our website or place an order on behalf of a business, organization, or other legal entity, you represent that you have the authority to act on behalf of and bind that entity in connection with the applicable transaction.
You are responsible for ensuring that your use of our website and any purchases you make comply with applicable laws and regulations.
3. Customer Accounts
Certain features of our website may allow or require you to create a customer account. You are responsible for providing accurate and current information associated with your account.
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity occurring through your account.
If you believe your account has been accessed or used without authorization, please contact Prime Industrial Depot as soon as reasonably possible.
We may restrict, suspend, or terminate access to an account when reasonably necessary to protect our website, customers, business, or other users; address suspected fraud or unauthorized activity; or enforce these Terms.
4. Orders and Payment
4.1 Product Availability
All products and orders are subject to availability. Product availability, manufacturer inventory, production status, and lead times may change without notice.
We reserve the right to limit quantities, discontinue products, or cancel an order when a product is unavailable or cannot reasonably be fulfilled.
4.2 Pricing and Product Information
Prime Industrial Depot makes reasonable efforts to provide accurate product descriptions, specifications, pricing, and other information. However, errors or inaccuracies may occasionally occur.
Prices are listed in U.S. dollars (USD) unless otherwise indicated and may change without notice. If we identify a material pricing, product-information, or other order-related error, we may contact you for additional information or take reasonable steps to correct or cancel and refund the affected order.
4.3 Payment
Payment methods available to customers are displayed during checkout and may vary depending on the customer's device, location, order, eligibility, and applicable payment services.
Payment transactions may be subject to authorization, verification, fraud screening, and other review before fulfillment.
For additional information regarding payment methods and billing practices, please review our Payment Options and Billing Terms and Conditions.
4.4 Order Acceptance and Cancellation
Submitting an order does not guarantee that the order can be accepted or fulfilled. We may review, decline, or cancel an order when reasonably necessary due to product availability, payment or verification issues, suspected fraud or unauthorized activity, pricing or product-information errors, manufacturer or supplier restrictions, or other legitimate order-processing circumstances.
If an order is canceled after payment has been collected, any applicable refund will generally be issued to the original payment method, subject to applicable payment-provider processing times.
Customer-requested cancellations are subject to our Cancellation Policy.
5. Shipping and Delivery
Shipping methods, processing times, manufacturer lead times, delivery estimates, freight requirements, and applicable shipping charges may vary depending on the product, manufacturer, destination, availability, and order circumstances.
Large or heavy products may be shipped by freight carrier and may require delivery coordination or additional delivery arrangements.
Delivery dates and timeframes provided by Prime Industrial Depot, manufacturers, suppliers, or carriers are estimates unless expressly stated otherwise and are not guaranteed.
Customers are responsible for providing accurate shipping and contact information and for complying with reasonable delivery requirements communicated in connection with an order.
Customers should inspect shipments upon delivery where reasonably possible and promptly report visible or concealed damage, missing items, or other delivery issues in accordance with our Shipping Policy.
For complete information regarding shipping, freight delivery, tracking, damage reporting, and other delivery-related matters, please review our Shipping Policy.
6. Returns, Refunds and Exchanges
Returns, refunds, exchanges, and related requests are subject to the eligibility requirements, procedures, restrictions, fees, and other terms described in our Return and Refund Policy.
Products may have different return eligibility or requirements depending on the product, manufacturer, order circumstances, condition, and other applicable factors. Customers should review the Return and Refund Policy before placing an order.
Nothing in these Terms limits any rights or remedies available to customers under applicable law.
For complete information, please review our Return and Refund Policy.
7. Intellectual Property Rights
7.1 Website Content
The content made available through the Prime Industrial Depot website, including text, graphics, logos, website design, product information, images, and other materials, may be owned by Prime Industrial Depot, manufacturers, suppliers, licensors, or other applicable rights holders and may be protected by intellectual property laws.
7.2 Permitted Use
You may access and use our website for lawful purposes, including researching, evaluating, and purchasing products for personal or business use.
Your use of our website does not grant you ownership of or any other rights in the website content, trademarks, logos, product images, or other intellectual property displayed through the website.
7.3 Restrictions
Except as permitted by applicable law or with authorization from the applicable rights holder, you may not reproduce, distribute, modify, republish, sell, license, commercially exploit, or otherwise misuse protected content from our website.
You may not use Prime Industrial Depot's name, branding, trademarks, or other protected materials in a manner that falsely suggests affiliation with, endorsement by, or authorization from Prime Industrial Depot.
8. Customer Communications and Submissions
If you submit information, feedback, inquiries, product-related materials, reviews, or other content to Prime Industrial Depot, you represent that you have the right to provide that content and that it does not violate applicable law or the rights of another person or entity.
You may not submit content that is unlawful, fraudulent, threatening, abusive, defamatory, obscene, malicious, infringes intellectual property or privacy rights, contains harmful code, or is otherwise intended to interfere with our website or services.
Prime Industrial Depot may use information or materials you submit as reasonably necessary to respond to your request, process or support an order, provide customer service, operate our business, or otherwise provide our services, subject to our Privacy Policy and applicable law.
9. Prohibited Activities
You may use the Prime Industrial Depot website only for lawful purposes and in accordance with these Terms.
You may not:
- Use the website or services for any unlawful, fraudulent, deceptive, or unauthorized purpose.
- Violate applicable laws, regulations, or the rights of another person or entity.
- Attempt to gain unauthorized access to our website, customer accounts, systems, networks, or data.
- Interfere with, disrupt, damage, disable, or impair the operation or security of our website or related services.
- Introduce viruses, malicious code, automated attacks, or other harmful technologies.
- Use automated systems, bots, scraping tools, or similar methods to access, extract, or collect website content or data in a manner that places an unreasonable burden on our systems or violates applicable law.
- Misrepresent your identity, affiliation, payment information, order information, or other information provided to Prime Industrial Depot.
- Use our website or content in a manner that infringes intellectual property, privacy, or other legal rights.
Prime Industrial Depot may take reasonable action to prevent or address prohibited activity, including restricting access to our website or customer accounts when appropriate.
10. Disclaimers and Warranties
10.1 Website and Service Availability
Prime Industrial Depot makes reasonable efforts to maintain accurate and functional website content and services. However, we do not guarantee that our website will always be uninterrupted, error-free, secure, or available at all times.
Product information, specifications, images, availability, lead times, and other information may be provided by manufacturers, suppliers, or other third parties and may change from time to time. We make reasonable efforts to present this information accurately but cannot guarantee that all information will be complete, current, or free from error.
10.2 Product Warranties
Products sold by Prime Industrial Depot may be covered by warranties provided by the applicable manufacturer. The availability, scope, duration, exclusions, and procedures associated with any manufacturer warranty vary by product and manufacturer.
Except as expressly provided by Prime Industrial Depot in writing or required by applicable law, Prime Industrial Depot does not provide warranties separate from warranties that may be offered by the applicable manufacturer.
Customers should contact Prime Industrial Depot if they have questions regarding warranty information for a particular product.
10.3 Legal Limitations
To the fullest extent permitted by applicable law, any warranties not expressly provided by Prime Industrial Depot are disclaimed to the extent they may lawfully be disclaimed.
Nothing in these Terms excludes, restricts, or modifies any warranty, right, or remedy that cannot lawfully be excluded, restricted, or modified.
11. Limitation of Liability
To the fullest extent permitted by applicable law, Prime Industrial Depot and its owners, employees, representatives, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to your use of our website, services, or purchases from Prime Industrial Depot.
Prime Industrial Depot is not responsible for losses resulting from circumstances outside our reasonable control, including carrier delays, manufacturer or supplier delays, service interruptions, or other third-party actions, except to the extent responsibility cannot lawfully be excluded or limited.
Nothing in these Terms is intended to exclude or limit liability for fraud, willful misconduct, or any other liability that cannot lawfully be excluded or limited under applicable law.
Any rights or remedies available under an applicable manufacturer warranty or applicable law are not eliminated solely by this section.
12. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Prime Industrial Depot and its owners, employees, representatives, and affiliates from third-party claims, liabilities, damages, losses, and reasonable costs or expenses arising from:
- Your unlawful or unauthorized use of our website or services;
- Your material violation of these Terms;
- Your infringement or violation of the intellectual property, privacy, or other legal rights of a third party; or
- Fraudulent, deceptive, or intentionally wrongful conduct committed by you in connection with our website, services, or an order.
This indemnification obligation does not apply to the extent a claim, liability, damage, loss, cost, or expense results from the conduct of Prime Industrial Depot or where indemnification is otherwise prohibited by applicable law.
13. Account and Website Access
Prime Industrial Depot may restrict, suspend, or terminate access to a customer account or to certain website services when reasonably necessary to protect our website, customers, business, or other users; address suspected fraud, unauthorized activity, security concerns, or unlawful conduct; or enforce these Terms.
Where reasonably appropriate, we may provide notice or an opportunity to address the issue. However, immediate action may be taken when reasonably necessary for security, fraud prevention, legal compliance, or protection of our business or other users.
Termination or restriction of website or account access does not automatically cancel, refund, or otherwise modify an existing order. Existing orders remain subject to the applicable order terms and Prime Industrial Depot policies unless otherwise communicated or required by applicable law.
14. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Connecticut and applicable federal laws of the United States, without regard to conflict-of-law principles.
Any dispute arising from or relating to these Terms will be handled in accordance with applicable law and any applicable dispute-resolution provisions contained in these Terms or other applicable Prime Industrial Depot policies.
15. Changes to These Terms
Prime Industrial Depot may update these Terms from time to time to reflect changes to our business practices, website, services, policies, or applicable requirements.
When changes are made, we will update the “Last Updated” date at the top of this page. Updated Terms will become effective when posted unless otherwise stated or required by applicable law.
Changes to these Terms will not retroactively alter the terms applicable to a completed transaction except where required by applicable law or agreed upon by the parties.
We encourage customers to review these Terms periodically for changes.
16. Miscellaneous
16.1 Severability
If any provision of these Terms is determined to be invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law, and the remaining provisions will continue in full force and effect.
16.2 Entire Agreement and Related Policies
These Terms, together with any policies, order terms, or other conditions expressly incorporated or applicable to your use of our website or purchase, constitute the agreement between you and Prime Industrial Depot regarding the applicable transaction or use of our services.
Applicable policies may include our Shipping Policy, Return and Refund Policy, Cancellation Policy, Billing Terms and Conditions, Payment Options, and Privacy Policy.
16.3 Waiver
Prime Industrial Depot's failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
16.4 Assignment
You may not transfer or assign your rights or obligations under these Terms without our prior written consent where such consent is permitted to be required by applicable law.
Prime Industrial Depot may transfer or assign its rights or obligations in connection with a merger, acquisition, sale of assets, reorganization, or other transfer of the business, subject to applicable law.
17. Contact Information
If you have questions regarding these Terms of Service, please contact:
Prime Industrial Depot
Address: 61 Pequot Rd, Plainville, CT 06062, United States
Email: support@primeindustrialdepot.com
Phone: +1 860-467-0132
Customer Support Hours:
Monday–Friday: 9:00 AM–5:00 PM ET
Saturday–Sunday: Closed