Shipping Policy

Prime Industrial Depot — Shipping Policy

Effective Date: May 1, 2026 Last Updated: May 1, 2026

1. Introduction

At Prime Industrial Depot, we aim to provide a reliable and transparent shipping experience for orders placed through www.primeindustrialdepot.com. This Shipping Policy explains our shipping destinations, processing times, delivery estimates, carriers, tracking, and how we handle delivery issues.

2. Shipping Destinations

We currently ship to the United States.

We may expand our shipping destinations in the future. Please check our website for the most current shipping availability.

3. Shipping Costs

Shipping cost details (including any applicable rates or promotions) are shown at checkout, if applicable.

4. Order Processing Time

• Handling time: Orders are processed within 1–2 business days.

• Order cut-off time (for same-day processing): 5:00 PM EST

• Weekend and holiday processing: Orders placed on weekends or U.S. public holidays are processed on the next business day.

5. Estimated Delivery Time

For domestic shipments within the United States:

• Standard transit time: 3–5 business days

• Estimated total delivery time: 4–7 business days (handling + transit)

Notes on delivery estimates:Delivery times are estimates only and may vary due to factors beyond our control, including carrier delays, weather, address issues, or other logistical disruptions.

6. Shipping Methods and Carriers

We use reputable carriers to deliver your order.

• Domestic carriers: USPS, UPS, FedEx

• LTL freight carriers (if applicable for large items): FedEx Freight, Old Dominion, XPO Logistics

Tracking:Tracking information is provided for eligible orders and will be sent to you by email once your order ships.

Insurance:Where available, shipments may be insured against loss or damage. If you experience an issue, contact us promptly so we can assist.

7. Order Tracking

After your order ships, you will receive an email containing (as provided by the carrier):

• Tracking number

• Carrier name

• Tracking link or instructions

If you need help tracking your shipment, contact us at:

• Email: Support@primeindustrialdepot.com

• Phone: 860-467-0132

8. Delivery Issues

8.1 Delayed Packages

If your package appears delayed beyond the estimated delivery window, please contact us. We will help investigate with the carrier and work toward a resolution.

8.2 Lost Packages

If tracking indicates your package was delivered but you have not received it:

1. Verify the shipping address you provided at checkout.

2. Check around the delivery location (including mailroom or building management if applicable).

3. Check with neighbors or household members.

4. Contact us for assistance.

8.3 Damaged Packages

If your package arrives damaged:

• Take photos of the damaged packaging and items.

• Contact us within 30 days at Support@primeindustrialdepot.com.

Damaged items are eligible for a full refund or replacement, with return shipping covered by us where applicable and subject to our resolution process.

Resolution:We will work with you to arrange a replacement or refund as appropriate.

9. Missing Items

If any items are missing from your order, contact us within 30 days of receiving your package. Provide your order number and the missing item(s). We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund as appropriate.

10. Incorrect or Incomplete Address

Please ensure your shipping address is complete and accurate when placing an order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by you.

If a package is returned to us due to an incorrect address, we may contact you to arrange reshipment. Any additional shipping costs may apply.

11. Contact Information

For questions or concerns regarding shipping, delivery, or tracking, contact us:

Customer Service Email: Support@primeindustrialdepot.com

Customer Service Phone: 860-467-0132

Company Address:61 Pequot Rd Plainville, CT 06062US

Our customer service team is available Monday–Friday, 9:00 AM–5:00 PM EST.